Positive Direction Communication Skills
for the 21st Century
Positive Direction Communication Skills called "Consistent Positive Direction" provides communication skills and approaches to always
speak, write and learn in the direction of the successes, outcomes or results that you require or desire – the positive direction.
It is especially useful in addressing critical realities, resolving differences, building relationships and making change work faster,
more easily and more completely. Consistent Positive Direction is a part of everything we do. Learn to interact with anyone in a positive
direction.
Leadership ESP
(Everybody on the Same Page with Excellence on the Same Page)
The T.A.L.K. Associates Unity of Effort framework supports consistency in exercising Leadership practices for a high performance, customer-focused workplace. Organizations often ask, "How do we get everybody on board?” Operating in a Unity of Effort framework increases employee retention, increases the capacity for effective multilevel communication and accelerates progress in customer satisfaction by getting everybody 'on board'. We call it ESP – Everybody on the Same Page with Excellence on the Same Page. Through experiential learning, small group interaction and real life real time applications, participants learn and use key practices and approaches to assure empowered leadership and to:
Unify everyone, including support staff around a shared vision
Leadership ESP Core Development Session
Multilevel Leadership Development Sessions
Unity of Effort Leadership Mastery Course
Synchronizer Certification
Fast Improvement Team (FIT) Sessions
Sometimes months, even years go by while many relationship, performance and morale issues linger – from communication differences
to equipment shortages. Now they can be resolved in a matter of days or even hours by learning and using our Fast Improvement Team
processes. The people in your organization can become immediate Fast Improvement Teams. In two hours, you can learn improvement processes
to speed up your progress to deal with change, manage growth, assure continuous improvement and/or increase customer satisfaction.
Unity of Effort Core Questions
On any given day, at any management level, circumstances occur outside of the ordinary or routine. The T.A.L.K. Associates Unity of
Effort practices are designed for any level of your organization to keep a customer-focused Direction of Excellence under any circumstances,
at the inclusion of everyone rather than at the expense of anyone. Using the Core Questions is an essential practice for everyday
excellence and sustainability.
The Core Questions help everyone, especially leaders, to ensure that support for everyone always flows
in the direction of the customer and always concentrates on supporting front line performance and delivery. Core Questions are used
when there is a significant change in policy, practice, standard or procedure. Using the Core questions encompasses value, respect,
efficiency, sustainability and cost effectiveness when adjusting to change or creating change.
Organizational Support ESP
(Everybody on the Same Page with Excellence on the Same Page)
Who supports the support professionals? In any number of organizations I have heard organizational, administrative and management
support professionals refer to themselves as ‘taken for granted’ or the company’s orphans, outcasts, second thoughts and other similar
characterizations.
“Internal Greatness Programs and Projects” customize skills, approaches and practices necessary for management
support, organizational support and educational support professionals to know where and how to concentrate their priorities and efforts
most effectively in the direction of customer satisfaction and success. Relationships, performance and morale work together at higher
levels in ways that get Everybody on the Same Page with Excellence on the Same Page.
The Unity of Effort in a Positive Direction
Performance Development Manual
This manual is a comprehensive, universal guide for using the Unity of Effort framework effectively. The appendix includes a full
version of the book Your Positive Direction NOW by J. Bert Freeman.
Through the power of direction and real-time application, you
learn to use and establish the framework that unifies your organization. The “Unity of Effort in a Positive Direction” framework (Unity
of Effort framework) is designed to make it easier for the effectiveness, efficiency and execution of everyone’s efforts to function
in the same direction – everyone’s ‘Excellence is on the Same Page’ (ESP) in the direction of the customer.
Apply ways to sustain unity, withstand change and reduce staff turnover
Use a multilevel “Direction of Excellence” that work.
Facilitate the use of strategic plans
Concentrate on supporting front line performance and delivery
Accelerate the progress of existing programs with zero extra time, zero extra money and zero extra people
Build capacity for always meeting or exceeding customer requirements and expectations
Pinpoint improvements needed in the workplace community that really matter so that front line employees can have the very best performance
Contact us at
704-820-0794/302-981-5591
or
talkassociates@positivedirection.net
for more information about courses, sessions and projects